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call queues
asked in Users
Queue Call Holds to Answer Another CallIs it possible to put a queue call on hold in order to answer a waiting call? For example, speaking with queue call cust...
0
Feb 1, 2023 at 12:54pm
1 likes
2
Answers
asked in Users
Calls coming through afterhoursHi!If agents are still logged in calls are being received even though it is after the set hours of operations for the bu...
1
Jan 30, 2023 at 2:30pm
0 likes
0
Answers
asked in Users
Call queue member only rings onceI have a user that randomly on her mobile app and desktop app the call queue call will ring only once and then immediate...
1
Jan 18, 2023 at 5:43am
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0
Answers
asked in Developers
Has anyone ever seen the "Refresh" button as shown in screenshot disappear before? My colleague does not have the refresh button for some reasonI have the refresh button, but she doesn't. anyone know why the refresh button wouldn't be there? We have reset ...
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Jan 12, 2023 at 6:29am
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0
Answers
asked in Developers
Viewing the time a user is logged in or out of QueuesHello. Hard to complete my own research on this b/c I am finding quite a few dead ends (dead Salesforce URLs) in the RC...
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Jan 12, 2023 at 7:45am
1 likes
1
Answer
asked in Users
Is there a way to pull rejected/ignored calls from a user in a call queue?Scenario:We use RC MVP with live reports licensing.I have a call queue configured and a supervisor has noticed on the li...
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Jan 6, 2023 at 12:24pm
0 likes
1
Answer
asked in Users
Call Queue voicemail if no answerI have the call queue setup to ring all phones simultaneously. I'd like the calls to go to voicemail if no one pick...
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Jan 4, 2023 at 10:08pm
0 likes
1
Answer
asked in Users
Call Queue Members and ForwardingIf someone is a member of a call queue and they forward their line (not the call queue (mainline) number), does a call t...
1
Dec 19, 2022 at 5:33pm
0 likes
0
Answers
asked in Users
Call queue concernCall queue concern:Hi Team,I received a call from customer asking when will it be available for RingCentral customers to...
1
Dec 5, 2022 at 2:01pm
0 likes
0
Answers
asked in Developers
Get External phone number for active call in queueI am trying to pull the phone number of an Inbound active phone number routed through a call Queue for an user. I am cu...
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Dec 5, 2022 at 10:17am
0 likes
1
Answer
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